Refund policy
REPLACEMENT POLICY
At Touch of Kai, we want you to love your item. Because our products are handcrafted and fragrance preferences are personal, we do not accept general returns. However, we are happy to help if there is an issue with your order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Email us at contact@touchofkai.com with:
- Your order number
- A photo of the damaged item and packaging
Once verified, we will gladly send a replacement item at no additional cost.
Incorrect Items
If you received the wrong item, please contact us and we will send the correct product.
Scent Preference
Due to the personal nature of fragrance, we are unable to offer replacements or refunds based on scent preference.
Return Instructions
Returns must be approved before they are sent back. Please contact us at contact@touchofkai.com to request a return authorization. Do not mail your return until you have received confirmation and return instructions from Touch of Kai.
Once your return has been approved, securely package the item and send it to:
Touch of KaI
11000 W McNichols Rd
Ste 323 #1104
Detroit, MI 48221
United States
Returns sent without prior authorization may not be accepted.